Motivation
Department:
Thomas Edison, the inventor
of the light bulb was afraid of the
dark. |
|
Management
Online Self Study Battery
Choose
from 10 subjects. Each battery includes:-
Profiles Online Assessment - One-Page Coach -
Skill Builder Booklet - Managers Pocket Guide
Pick one of fifteen online batteries for $4.95
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|
| Bill Gates' house was partially designed
using a Macintosh computer.
|
Job Fit
Personified:
At just four years old Mozart
was able to learn a piece of music in half an
hour. |
This Week
in History:
October 1, 1908: "Tin
Lizzy" The Ford Model-T, is introduced.
October
2, 1967: Thurgood Marshall takes oath as a Supreme Court
Justice
October 3, 1990: East and West Germany
combine to form single country
October 4, 1927:
Gutzon Borglum begins sculpting work on Mount Rushmore
October 5, 1962: The Beatles release their first
single "Love Me Do"
October 6, 1927: "The Jazz
Singer" opens in New York
October 7, 2001: Barry
Bonds hits his record 73rd Home Run
|
|
Online
Training Activities
Trainers
Activities License includes more then 1,000 different
training activities covering 24 core
competencies. 30 day access only $9.95
($100 value). Click
here for full details
|
| Ringo Starr
appeared in a Japanese advertisement for apple sauce.
Ironically his name means "apple sauce" in
Japanese. |
|
|
Table
of Contents:
Keeping
Up: Current Events
Behavior over
Experience Major restaurant chains have found that the
impact and importance of training programs trump experience
when building a reliable workforce. Bubba Gump Shrimp is a
case in point. The company has reduced its recidivism rate
from 16% to 8% by switching to a behavior-based versus an
experience-based set of priorities in its hiring system.
Training
Pay-Off A joint APQC, IBM and Workforce Management data
collection initiative with more than 200 participants
indicates that investment in training pays off in the bottom
line. ROI on employees that have been given at least five
hours of training is consistently over one-third higher than
the ROI on employees that have not been given training.
Virtual
Resources According to The Harvard Business Review,
businesses should be considering ways to create and exploit
virtual places that mirror real life. Companies are already
using virtual venues to collaborate and learn. IBM personnel
meet on a private island that IBM owns in Second Life. BP uses
precise terrain and infrastructure data to place a future oil
pipeline in existing surroundings, allowing engineers
thousands of miles away to roam freely and identify safety and
constructability issues.
Time
for Success
"Things which matter most must never be at the
mercy of things which matter least."
–
Goethe Anchoring Time in Your Core
Values
The challenges of time management are
indisputable; take, for example, the available sea of books,
seminars and management programs that focus on time
management. How are we doing? With all of these systems and
theories, have we come any closer to getting a handle on our
time?
Each morning, you may be asking yourself
questions like, "What can I do today, right now, with the
phone ringing and three people waiting for a return call or
meeting? How can I organize my calendar more efficiently? How
can I pack more productivity into my day?" The truth is this:
You can adhere to whichever system works for you, as long as
it is rooted in this one, simple concept...
Leadership
Advisory: Being a Teammate Rather Than a
Hero
As a leader, what do you do when it's
time to step up and address a challenging situation? Are you
able to inspire your co-workers and subordinates to get
involved and contribute to the solution, or do you dive in and
take over?
If you feel you are the only one left at
the helm during these times, then you may be taking on heroic
responsibility. At first nod, this sounds like a positive
trait, but read on to find out how it detracts from your own
results and alienates those around you.
When leaders
take on heroic responsibility for critical choices facing
their organizations, it is often the beginning of a mass team
exodus. Why is this? Isn't becoming a heroic leader what we've
all been practicing for?
 Book
Report
Executive
Warfare
David
D’Alessandro
Executive Warfare (McGraw Hill, 2008)
is Author David D'Alessandro's latest work in his series of
Warfare titles joining the popular Brand Warfare, and Career
Warfare. Billed as "...the advanced class for the truly
ambitious" the Executive version gives us more of
D'Alessandro's career advice in his aggressive, no-nonsense
style.
With an opening line from blues master BB King
in his Acknowledgement of "Nobody loves me but my mother, and
she could be jivin' too" it's safe to say that D'Alessandra is
not in the market for new friends...
Read
more...
Situation
Room
Sensitive Material
Mishandling
Sean holds an important position
in a your very busy office. He supervises a staff of
approximately 30 employees who do a variety of things
including some frontline service, phone support, records
management, and others. Your office works with sensitive data
that needs to be protected for legal compliance, and a smooth
workflow between employees makes it all possible. Making sure
work gets done efficiently and records make it to their
destinations is a key of the department, and thus everyone’s
jobs.
As the department manager Sean wears several
hats and has a difficult job. He manages vendor relationships
and works with senior management, however a good amount of his
day to day work is in coordinating the overall workflow of the
office. He’s often called in to help with projects or to
answer compliance questions – sensitive documents leaving the
office need his signature.
Recently you have noticed
unusual bottlenecking in this department, and you spoke with
Sean about it to see if there was anything specific causing
the problems. He mentioned that a few newer employees weren’t
up to speed but that he was “working on it”. Several weeks
passed and the situation worsened. In passing you ask one of
the newer employees how the training was going and to your
surprise they tell you that they have yet to begin, and that
Sean hasn’t scheduled anything to date. She then apologizes
for an incident that happened the previous week where she had
gotten a folder back from Sean and handed it to a client only
to find later that day that it contained the confidential
information of another client. They were trying to get the
folder back but the unintended recipient had yet to return it
six days later. This is a potentially serious infraction, and
required your direct attention and some documentation
immediately. It was the first you had heard of it.
You
make your way to Sean’s desk, and can tell by the look on his
face that he knows why you are coming. When you inquire as to
why you were not informed immediately of the error Sean tells
you that he didn’t want the employee to get reprimanded for
what amounted to his mistake. In regards to getting the files
back he also tells you in a way that reminds you of your
previous conversation regarding training that he is “working
on it”. Sean has never had an issue regarding his work before.
What is your next step?
Send in your
solutions!
Author
Q & A
 Five Questions with Jim Horan
Our expert author this week is Jim Horan, President
and CEO of the One Page Business Plan Company and author of
The One Page Business Plan … the best selling business
planning book on Amazon.com. He is also the developer of The
One Page Planning and Performance System.
He was good
enough to lend us some of his time for our "Five Questions"
section this week, and although his business planning process
can capture business’s entire future on a single page his
answers here provide volumes of useful information.
Read
more...
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He flew way out beyond the Far Cliffs.
